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Shipping Information

Delivery to Australia
Delivery to New Zealand
International Delivery
General Shipping Information
Tracking Your Parcel
Need more information?

Fashion & Accessories Shipping

Country Cost Delivery Timeframes
Australia Free 2-7 business days
New Zealand $15 7-20 business days
International $30 7-20 business days

Delivery to Australia
Shipping & Handling to Australian addresses (for Fashion and Accessories) is FREE.

Our parcels are sent by a registered Australia Post parcel delivery service. This service is a signature delivery service. Please allow 5 – 10 business days for processing and 2-7 days for delivery within Australia.

You will receive an order dispatch email as soon as your order leaves our warehouse.

Please consider a Post Office Box or work delivery address if you are not usually at home during the day. Please note that if no one is home to receive the parcel, local postal guidelines apply.

Australia Post, the provider we use for all shipping in Australia, may take longer to deliver at different times of the year, with the Christmas period being especially affected by large volumes.

You may check the status of your order at any time by signing into your account, however once your order has shipped you will be able to trace it with Australia Post directly. You can do this by contacting them and quoting the Consignment Note number quoted on the order dispatch email you will have received from us. Please see our detailed information on how to track your parcel.

Delivery to New Zealand
Shipping & Handling Charges to New Zealand Addresses is $15AUD

Our parcels are sent by a registered Australia Post International Air Mail.

Please allow 5 – 10 business days for processing and 7-10 days for shipping within New Zealand, as all parcels are sent from our warehouse in Australia.

You will receive a shipping confirmation email as soon as your order leaves our warehouse.

Please consider a Post Office Box or work delivery address if you are not usually at home during the day. Please note that if no one is home to receive the parcel, local postal guidelines apply.

Australia Post, the provider we use for all shipping in New Zealand, may take longer to deliver at different times of the year, the Christmas period being especially affected by large volumes.

International Delivery
Shipping & Handling Charges to International Addresses is $30AUD

We ship orders to selected countries from Australia using registered Australia Post International Air Mail.

We do not ship from ts14plus.com to Austria, Belgium, Finland, France, Germany, Holland (Netherlands), Iceland, Ireland, Italy, Norway, Poland, Portugal, Russia, Spain, Sweden, Switzerland or the United Kingdom.

To place an order for delivery to these countries, please visit www.TakingShape.com

Please allow 5 – 10 business days for processing and 7-20 days for international shipping.

Overseas orders do not attract the Australian GST (10% Goods and Services Tax) and this will be reflected on your order confirmation.

Any duty and taxes incurred in the country of destination are the responsibility of the customer.

For further information on International Orders, please see our International Orders page.

 

General Shipping Information

Pre-order Styles

Availability/In Stock dates for pre-ordered styles are listed against each item. Once a style is available the standard delivery time for your country will apply.

Incorrect or Incomplete Delivery Addresses

Please ensure your address is complete and correct when going through checkout, as orders where Australia Post has deemed the address to be incorrect or incomplete may be result in delayed delivery, lost parcels or the package been returned to the TS14+ fulfilment centre. Complete addresses should include any of the following which are applicable to your delivery address:

  • Company Name
  • Suite Number
  • Level Number
  • School Name

Delivery Instructions

Many customers have special delivery instructions for parcels. The Delivery Instructions field is there to provide your postman with the "authority to leave" your parcel in a specific location. If no instructions are supplied and you are not home them the parcel will be sent back to your local Post Office for you to collect at your earliest convenience. The delivery instructions options are on the delivery instructions page when you place an order. Please do not enter your PO Box address into the Delivery Instructions field; these details should be completed in the Shipping Details section.

 

Tracking Your Parcel

You may check the status of your order at any time by signing into your account, however once your order has shipped you will be able to trace it with Australia Post directly. You can do this by contacting them and quoting the Consignment Note number quoted on the order dispatch email you will have received from us. Please see our detailed information on how to track your parcel.

 

Need more information?

Please contact us via our website or call our Customer Support Centre Toll Free on:
AU – 1800 117 834 (Mon – Fri 9am to 5pm AEST)
NZ – 0800 480 580 (Mon – Fri 11am to 7pm NZ Time)
International - +61 3 9916 0787

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