Shipping Information

Delivery to Australia
Delivery to New Zealand
International Delivery
Homewares Shipping
Homewares Delivery within Australia only
General Shipping Information
Tracking Your Parcel
Need more information?

Fashion & Accessories Shipping

Delivery to Australia for Fashion & Accessories
Shipping & Handling to Australian addresses (for Fashion and Accessories) is FREE.

Our parcels are sent by a registered Australia Post parcel delivery service. This service is a signature delivery service. Please allow 5 – 10 business days for processing and 2-7 days for delivery within Australia.

You will receive an order dispatch email as soon as your order leaves our warehouse.

Please consider a Post Office Box or work delivery address if you are not usually at home during the day. Please note that if no one is home to receive the parcel, local postal guidelines apply.

Australia Post, the provider we use for all shipping in Australia, may take longer to deliver at different times of the year, with the Christmas period being especially affected by large volumes.

You may check the status of your order at any time by signing into your account, however once your order has shipped you will be able to trace it with Australia Post directly. You can do this by contacting them and quoting the Consignment Note number quoted on the order dispatch email you will have received from us. Please see our detailed information on how to track your parcel.

Delivery to New Zealand for Fashion & Accessories
Shipping & Handling Charges to New Zealand Addresses is $15AUD

Our parcels are sent by a registered Australia Post International Air Mail.

Please allow 5 – 10 business days for processing and 7-10 days for shipping within New Zealand, as all parcels are sent from our warehouse in Australia.

You will receive a shipping confirmation email as soon as your order leaves our warehouse.

Please consider a Post Office Box or work delivery address if you are not usually at home during the day. Please note that if no one is home to receive the parcel, local postal guidelines apply.

Australia Post, the provider we use for all shipping in New Zealand, may take longer to deliver at different times of the year, the Christmas period being especially affected by large volumes.

International Delivery
Shipping & Handling Charges to International Addresses is $30AUD

We ship orders to every corner of the globe from Australia using registered Australia Post International Air Mail.

Please allow 5 – 10 business days for processing and 7-20 days for international shipping.

Overseas orders do not attract the Australian GST (10% Goods and Services Tax) and this will be reflected on your order confirmation.

Any duty and taxes incurred in the country of destination are the responsibility of the customer.

For further information on International Orders, please see our International Orders page.

 

Homewares Shipping

Homewares Delivery within Australia only

Shipping & Handling to Australian addresses for most of our Homewares range is a Flat Rate of $9.00. Oversized items are charged at a Flat Rate of $15.00. The oversized fee is based on the individual product dimensions and you will be advised on each product page and in your shopping cart if this charge is applicable.

Please note you will only be charged one lot of shipping per order, not per item. However, if you purchase one standard item and one oversized item you will charged the oversized fee of $15.00. For instance: If you buy 1 x oversized item and 4 x standard sized items, your shipping & handling will be $15.00. If you buy 5 x standard sized items your shipping & handling will be $9.00.

Our parcels are sent by a registered Australia Post parcel delivery service. Please allow 5 – 7 business days for processing and 2-7 days for delivery within Australia.

You will receive an order dispatch email notification as soon as your order leaves our warehouse.

Please consider a Post Office Box or work delivery address if you are not usually at home during the day. Our Homewares delivery is a signature only service with Australia Post. Parcels cannot be left on premises if unattended. If you are not home, you will be carded by Australia Post and the parcel forwarded to your local post office.

Australia Post may take longer to deliver at different times of the year, with the Christmas period being especially affected by large volumes.

You may check the status of your order at any time by signing into your account, however once your order has shipped you will be able to trace it with Australia Post directly. You can do this by contacting them and quoting the Consignment Note number quoted on the order dispatch email you will have received from us. Please see our detailed information on how to track your parcel.

If you have any questions regarding the shipping of your order, then please contact the TS14+ Customer Support Centre via email or telephone on:
AU - 1800 117 834
Email: info@ts14plus.com.au

 

General Shipping Information

Pre-order Styles

Availability/In Stock dates for pre-ordered styles are listed against each item. Once a style is available the standard delivery time for your country will apply.

Incorrect or Incomplete Delivery Addresses

Please ensure your address is complete and correct when going through checkout, as orders where Australia Post has deemed the address to be incorrect or incomplete may be result in delayed delivery, lost parcels or the package been returned to the TS14+ fulfilment centre. Complete addresses should include any of the following which are applicable to your delivery address:

• Company Name
• Suite Number
• Level Number
• School Name

Delivery Instructions

Many customers have special delivery instructions for parcels. The Delivery Instructions field is there to provide your postman with the "authority to leave" your parcel in a specific location. If no instructions are supplied and you are not home them the parcel will be sent back to your local Post Office for you to collect at your earliest convenience. The delivery instructions options are on the delivery instructions page when you place an order. Please do not enter your PO Box address into the Delivery Instructions field; these details should be completed in the Shipping Details section.

 

Tracking Your Parcel

You may check the status of your order at any time by signing into your account, however once your order has shipped you will be able to trace it with Australia Post directly. You can do this by contacting them and quoting the Consignment Note number quoted on the order dispatch email you will have received from us. Please see our detailed information on how to track your parcel.

 

Need more information?

Please contact us via our website or call our Customer Support Centre Toll Free on:
AU – 1800 117 834 (Mon – Fri 9am to 5pm AEST)
NZ – 0800 480 580 (Mon – Fri 11am to 7pm NZ Time)
International - +61 3 9916 0787