Privacy & Security
Customer Privacy Statement
TS 14+ Australia Pty Ltd Privacy Statement
TS 14+ Australia Pty Ltd ACN 101 752 998
From time to time, TS14+ (“Company”) may collect, hold, use and/or disclose personal information relating to its customers, in the performance of its business activities.
The Privacy Act 1988 (C'wth) ("Act") and Australian Privacy Principles ("APP") contain important provisions designed to regulate the collection, maintenance and use of personal information by businesses. The Company takes its obligations under the Act and APP very seriously. We are committed to the protection and proper use of any personal information you give to us. This Customer Privacy Statement sets out our policy for the collection, handling and use of our customers’ personal information, in accordance with the Act and the APP.
Type of Information
Personal information means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
Throughout your dealings with us we may request that you provide us with your personal information. The Company collects personal information that is reasonably necessary for one or more of its functions or activities.
The information we request will depend on the type of service we provide you, whether it is when making a credit card sale, processing your Celebrate your Curves® (CYC) Rewards Program Membership, communicating with you as a CYC Rewards Program Member or when you visit our website. Generally, however, the type of personal information that we may collect and hold will include your name, address, date of birth and contact details as well as other basic personal information such as e-mail address and website usage details, and in certain cases, your credit card details.
Collection and Holding
The Company will collect personal information directly from you if it is reasonable or practicable to do so. The ways in which the Company may collect personal information from you includes but is not limited to:
- email or other written communications;
- telephone calls;
- in person;
- through transactions;
- through our website;
- through surveillance camera;
- by technology that is used to support communications between us, which may be:
- through publically available information sources (which may include telephone directories, the internet and social media sites); and
- direct marketing database providers.
When the Company collects personal information about you through publicly available information sources, it will manage such information in accordance with the APPs.
You agree that, where you provide us with your phone number (including home, work or mobile number), or your email address, that we can contact you by phone, email, SMS or MMS on that number or via that email address until such time as you to tell us to stop.
Use & Disclosure of Your Personal Information
The main purposes for which the Company may collect, hold, use and/or disclose personal information may include but are not limited to:
- providing you with a service or product;
- customer service management;
- training and events;
- surveys and general research; and
- if you consent, or if required or authorised under law.
The Company may use or disclose personal information (other than sensitive information) about you for the purpose of direct marketing (for example, advising you of new goods and/or services being offered by the Company).
You can opt out of receiving direct marketing communications from the Company by contacting the Privacy Officer in writing or accessing the Company’s website and unsubscribing.
The Company may disclose your personal information for any of the purposes for which it was collected, as set out in this Customer Privacy Statement, or whether it is under a legal duty to do so.
Disclosure will usually be internally and to related entities or to third parties such as contracted service suppliers.
When we engage a third-party supplier or contractor we will ensure their privacy policies meet our standards before disclosing any of your personal information to that third-party supplier or contractor.
The Company will not disclose customers’ personal information to overseas recipients.
Other than as set out in our Customer Privacy Statement we will not disclose personal information for any other purpose other than for that which it has been provided.
Access, Correction & Openness
If the Company holds information that is inaccurate, out-of-date, incomplete, irrelevant or misleading, it must take reasonable steps to correct the information.
You can make a request for the Company to correct your personal information. We provide multiple ways in which you can contact us; online, by phone, in-store or at our head office. The Company will respond to any such requests within a reasonable period. We may also contact you from time to time to check that your information is still accurate.
If the Company corrects personal information that it has previously supplied to a third party and you request us to notify the third party of the correction, the Company will take reasonable steps to give that notification unless it is impracticable or unlawful to do so.
Integrity and Security of Personal Information
The Company will take such steps (if any) as are reasonable in the circumstances to ensure that the personal information that it:
- collects is accurate, up-to-date and complete; and
- uses or discloses is, having regard to the purpose of the use or disclosure, accurate, up-to-date and complete.
We are committed to the protection of your personal information. The Company will take all reasonable steps to ensure any personal information we receive is held, whether electronically or by hard copy, securely in order to protect it from misuse, loss, unauthorised access, modification or disclosure. The Company will regularly review our data management systems to ensure the integrity of those systems.
If the Company holds personal information, and it no longer needs the information for any purpose for which the information may be used or disclosed, the information is not contained in any Commonwealth record and the Company is not required by law to retain the information, it will take such steps as are reasonable in the circumstances to destroy the information or to ensure it is de-identified.
Anonymity and Pseudonymity
You have the option of not identifying yourself, or using a pseudonym, when dealing with the Company in relation to a particular matter. However, this does not apply:
- where the Company is required or authorised by or under Australian law, or a court/tribunal order, to deal with individuals who have identified themselves; or
- where it is impracticable for the Company to deal with individuals who have not identified themselves or who have used a pseudonym.
However, in some cases if you do not provide the Company with your personal information when requested, the Company may not be able to respond to your request or provide you with the goods or services that you are requesting.
Changes to our Customer Privacy Statement
Our handling of any information we collect from you (including information previously collected) will be governed by the most current version of this Customer Privacy Statement. Please check this Customer Privacy Statement regularly.
Further information regarding the Act generally can be obtained from the Office of the Australian Information Commissioner located at www.privacy.gov.au or by calling the Privacy Hotline 1300 363 992 (local call charge).
You have a right to complain about the Company’s handling of your personal information if you believe the Company has breached the APPs.
If you wish to make a complaint to the Company, you should first contact the Privacy Officer in writing. Your complaint will be dealt with in accordance with the Company’s complaints procedure and the Company will provide a response within a reasonable period.
If you are unhappy with the Company’s response to your complaint, you may refer your complaint to the Office of the Australian Information Commissioner.
Privacy Officer contact details
If you have any queries or complaints about your personal information or this Customer Privacy Statement, please contact:
TS 14+ Australia Pty Ltd
Address: PO Box 36
Abbotsford VIC 3067
Telephone: +61 3 9916 0777
Facsimile: +61 3 9916 0799
We welcome your feedback and will deal with your request or inquiry as soon as is reasonably possible.
Credit Card Security
TS14+ accepts Visa, MasterCard and American Express. All credit card payments are processed by Direct Payment Solutions (DPS) who have been providing online card processing for over 10 years. As a certified Payment Service Provider (PSP), all transactions processed are done so in a PCI DSS compliant fashion. For more information on DPS, please visit www.paymentexpress.com.au
At the time you place your order, your credit card is pre-approved. Actual payment is processed through a secure process one we have packed your order and it is ready for shipping.
Due to stock availability, your order may be split and shipped as pieces become available. This may therefore result in split charges on your credit card.
Sometimes your credit card may show two charges from us on your account. Often what appears to be a second charge is actually an "authorisation pledge" or "hold" that is placed on your account when your order is confirmed and may continue to appear for up to 5-7 days. After this time, it should disappear. If this does not occur, please contact us with the name and head office fax number of your financial institution. We will contact them on your behalf to have them reverse the initial authorisation charge for you. © TS 14+ Australia Pty. Ltd. July 2009 All rights reserved